Frequently asked questions

Emergency

In an emergency, call. Do not write.

Call the management line right away in these situations, any hour, any day.

• Water escaping, a burst pipe, an overflowing toilet, a sewage backup or a leaking water heater
• Fire, smoke, a smell of gas, or the fire alarm sounding
• A break-in, an intruder, or a door that will not lock
• Someone trapped in the elevator
• No heat and the apartment is cold
• No electricity in the whole unit, while neighbours and the street are fine
• No water at all
• The intercom and the fobs both down across the building
• An appliance leaking, sparking, or smelling like burning

Fire, gas, intruder or injury: call 911 first.