Frequently asked questions

Clifton, Hampton and Melrose, Notre-Dame-de-Grâce

Read the building by-laws (PDF)

Emergency

In an emergency, call. Do not write.

Call the management line right away in these situations, any hour, any day.

Management line, day and night438-807-4492

Fire, gas, intruder or injury: call 911 first.

Before you move inFor people who have signed a lease but have not moved in yet.

Access, keys and intercom

Inside your apartment

Appliances

Building and services

Rent and lease

Moving out

Renting with Grâce

In an emergency, call. Do not write.

What do you need from me before I move in?

When and how do I get my keys?

Can I drop off boxes or measure the unit before my lease starts?

Can I reserve the elevator for my move? Where does the truck park?

How do I pay rent?

What is Building Stack?

Are storage lockers available?

Can I change my lock?

How does the intercom work?

I'm locked out. What do I do?

I lost my keys.

My fob has stopped working.

The intercom or the fobs are not working.

Can I share my entry PIN?

A light bulb has burnt out.

I'm away in winter. Do I have to leave the heat on?

Can I install a video doorbell or a camera?

Can I mount a TV, put up curtains or drill holes in the walls?

Can I paint the walls?

Do I need to be home for a repair visit?

My smoke detector is chirping.

I have no hot water.

I have no heat.

My air conditioning is not working.

My sink, shower or toilet is blocked or draining slowly.

Where is my breaker panel and how do I reset a breaker?

I have no electricity at all.

A light or outlet is not working.

There are insects or vermin in my apartment.

Where do I find the manual for my appliances?

My dryer shows a droplet symbol, or takes too long to dry.

What maintenance am I responsible for?

An appliance has stopped working. What happens now?

I just moved in and an appliance isn't working properly.

Where can I read the building rules?

What are the quiet hours?

Can I run a business from my apartment?

Can I hang things on my balcony or install a satellite dish?

Are pets allowed?

Can I use a BBQ on my balcony?

Where do I store my bike?

Is there parking, and what does it cost?

Do you have visitor parking?

My neighbour is being loud.

I can smell smoke or cannabis from a neighbour.

Someone is parked in my spot.

There is a mess or a spill in the common areas.

Where does the garbage and recycling go?

How do I get rid of a large item?

Can I smoke in my apartment or on the balcony?

Is internet included? Who do I call if it's down?

Is there maintenance on weekends?

Can I use the terrace?

The garage door is broken or will not open.

How much notice do you give before entering my apartment?

The fire alarm is going off. What do I do?

The elevator is out of service.

The entrance or the garage door is blocked by snow.

Where are my packages?

I'm getting mail for the previous tenant.

I lost or found something in the building.

When are the windows cleaned?

What insurance do I need?

Can I sublet or use Airbnb?

You want to show my apartment while I still live there. What are my rights?

What is included in my rent?

How do I add or remove someone on my lease?

I can't pay my rent on time.

I paid my rent but Building Stack still shows it as unpaid.

Where do I get my RL-31?

How much notice do I have to give before moving out?

What condition do I have to leave the apartment in?

How do I hand back my keys?

I need to leave before my lease ends. What are my options?

Do you have an apartment available? Can I visit?